This code of practice supports our commitment and guarantee to our quality training and assessment practices, demonstrated through:
Training and Assessment services
NTS management and staff are committed to providing Training and Assessment services, resources, support and equipment in a condition and environment that is conducive with achieving competency in the units of study undertaken according to the Standards for registered training organisations (RTO) 2015.
Issuance of Qualifications
NTS will promptly provide copies of all qualification and statements of attainment achieved by enrolled students and provide ongoing assistance to enquiring students with regard to their record of achievements and statements of attainment.
NTS applies sound and accountable financial practices within its day-to-day operations and maintains its adherence to equitable refund policies. (These are explained in the student handbook).
Records and Information Management
NTS is committed to implementing best practice in its records management practices and systems, responding in a timely manner to all requests of information from present and past students. All staff employed by NTS will be required to apply themselves to the provisions of the Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012 including the Australian Privacy Principles (APP) and the Privacy Regulation 2013 when applicable.
Access and Equity
NTS Management and staff provide assistance to all clients to identify and achieve their desired outcomes. NTS is committed to providing training and assessment services to all clients regardless of race, religion, sex, socio-economic status, disability, language, literacy or numeracy and upholds the principles of equal opportunity.
RPL (Recognition of Prior Learning)
NTS management and staff are committed to supporting The RPL enquiries and requests from potential and enrolled students. Enrolling students are supplied with relevant RPL information at initial contact and orientation events prior to undertaking studies. Further support is provided with relevant RPL tools following RPL application.
NTS is committed to securing and reviewing advice and feedback from all its stakeholders including community consultation and validation rior to and during NTS delivery of training and assessment services.
Provision of information
Clear and accurate advice is provided to all enrolling students at NTS. Initial contact, orientation and the commencement of studies is supported by the provision of timely information concerning enrolment procedures, vocational outcomes, fees, access and equity, guidance and support, complaints and appeals procedures and RPL arrangements or credit transfer. Also the estimated duration of the course, locations and modes of delivery and work place arrangements if applicable. The student will be informed of any third parties involved in the delivery, training and assessment. Any changes to training, assessment and delivery will be communicated as soon as practical.
NTS Management and staff conducts periodic reviews to ensure that it is compliant with all state and federal legislative requirements for RTO’s including but not limited to OH&S, Harassment, Discrimination, Equal Opportunity and Vocational Education and training legislation.
NTS Management and staff are committed to marketing its training and assessment services in an accurate, ethical and responsible manner ensuring that all clients are provided with timely and necessary information.
Complaints and Appeals
The complaints and appeals policy of NTS shall ensure that all complaints are dealt with in a constructive and timely manner. All complaints and appeals shall be reported in the fortnightly management meeting and corrective solution forms shall be raised detailing the actions required to arrive at satisfactory resolve of each complaint and grievance.
NTS will honour all guarantees outlined in this NTS Code of Practice including guarantee of NTS refund policy.