Certificate II in Community Services

The CHC22015 Certificate II in Community Services course is a nationally recognised qualification which will provide a pathway to work in the Community Services sector. You will develop skills in communication, duty of care and organisation skills when working in health and community focuses organisations. Some students who have enrolled in this course have gone on to study the CHC42015 Certificate IV in Community Services and other students have volunteered in a range of community and health services with the aim of gaining paid employment. 

This Qualification consists of 5 core units and 4 elective units. On application, you will be asked to select 4 electives that would meet your vocational needs. We have listed all the units below to help you to make an informed choice if you decide to apply for this course.

NTS requires you to complete a Language, Literacy and Numeracy mini test prior to enrolment to demonstrate that you can apply yourself to this level of study.

CHCCOM001 Provide first point of contact
CHCCOM005 Communicate and work in health or community services
CHCDIV001  Work with diverse people
HLTWHS001 Participate in workplace health and safety
BSBWOR202 Organise and complete daily work activities


​CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRT001 Identify and respond to children and young people at risk
CHCVOL001 Be an effective volunteer (REQUIRED 20 hours volunteer work)
FSKDIG03 Use digital technology for routine workplace tasks
FSKLRG09 Use strategies to respond to routine workplace problems

If you select CHCVOL001 Be an effective volunteer
You will be required to complete a 20 hours volunteering in a community service workplace.

This workplace experience will provide a setting for you to practice your developing skills and knowledge required in the course. It will be your responsibility to find a community service for this practical component however if you have challenges in locating a service, your trainer can offer some practical suggestions that will assist you in your search.

The CHC22015 Certificate II in Community Services is studied over a 6-month period. Your individualised Training and Assessment Plan will include assessment submission deadlines to assist you to keep on track within the time frame allocated. Should you have challenges completing within the allocated time frames, extensions are available on request. You will find this information in the Student Handbook.

Your training and assessment resources are stored in our online platform called ‘Cloud Assess’ and can be accessed when you are connected to the internet. This flexibility helps to fit your study around your work and family commitments whilst remaining within your allocated time frame.  You can also print the online resources if you prefer a hard copy learning guide.

You will have access to our online resource library which includes articles and video links to enhance your learning experience and assist you in your research on the topics you are studying.

We have specific training and assessment pathways for both learners who are employed or who volunteer in the community services sector through to learners who have no experience in working in the community. On application, you will be asked to nominate your preferred pathway to enable us to develop your Training and Assessment Plan with your work and lived experience in mind. You can also apply for Recognition of your Prior Learning (RPL) or request a Credit Transfer if you have completed a specific unit previously. This is explained in depth in the Student Handbook.

For each unit of competency, you will be asked to complete a range of assessment tasks that will demonstrate your knowledge and skills on the topic being assessed. These tasks may include questions, written reports, case study analysis, workplace examples and practical demonstrations of your skills. The practical demonstration of your skills will often involve you role playing a scenario that simulates a particular role in the workplace.

On submission of your assessment tasks, we aim to provide you with feedback within 5 working days. This time frame may be extended during school holiday periods.  If your work requires more input or extra content, you will be given extra time to submit.

On enrolment, you will be allocated a qualified trainer with current experience in the community services sector. Although this course is delivered online, we offer a range of opportunities for you to engage with your allocated trainer. You can ask questions and gain clarification around the content of the course or the assessment tasks.  You can also request further training on challenging concepts and how they apply in real life situations.  This support can be through a phone call, face to face (depending on your location) or via video link up. 

In addition, each learner has the opportunity during the application process to identify any learning barriers or challenges hindering their successful completion of the course and discuss further support options with a member of the training staff.

You will need to have a device to access the internet and a camera for videoing your roleplay assessments. You will also need an email address where we can send you instructions and updates on your studies. Further information about this is in the Student Handbook.


Full Fee  $1490
Payment Options are available and can be selected on application.

NSW Government Subsidised Training  $0 – $990
This training is subsidised by the NSW government under Smart and Skilled, for people who live or work in NSW. Click Here for more information and to check your eligibility.

If you are applying to enrol in the CHC22015 Certificate II in Community Services  as an online student, we can accept your application any time throughout the school year. If you are enrolling into face to face training, the commencement dates will be provided to you on application.

Yes, you can call National Training Solutions on ​1300 161 844, Monday to Friday 9 am to 4 pm. Our staff will be on hand to take your call and may also refer you to an industry trainer who can answer questions on the course content.

How can I apply?

To apply for this course please click on the Apply Now button and you will be emailed the Application Form, Student Handbook and the Course Guide. You may also apply over the phone by calling NTS on 1300 161 844.

Please read the course information in conjunction with the Application Form and Student Handbook.


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As a Registered Training Organisation (91497), we comply with the government’s quality standards. We conduct regular audits to ensure we keep this accreditation and deliver the level of training you deserve.

CHC22015 Certificate II in Community Services is nationally recognised in Australia.