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Certificate II in Community Services


CHC20215 Certificate II in Community Services is a nationally recognised course and is helpful if you are considering working in the community services sector. This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.


The units you must complete are listed below:

Core Units
CHCCOM001 Provide first point of contact
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS001 Participate in workplace health and safety
BSBWOR202 Organise and complete daily work activities

Elective Units (choose FOUR from list below)
CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRT001 Identify and respond to children and young people at risk
CHCVOL001 Be an effective volunteer (requires 20 hours volunteer work)
FSKDIG03 Use digital technology for routine workplace tasks
FSKLRG09 Use strategies to respond to routine workplace problems


Study Options

Flexible commencement dates when enrolment process is completed.

Expected time frame for completion is 6 months and is also dependent on level of existing skills and experience.

Online using Cloud Assess platform
Albury/Wodonga Day Workshops
Sydney Workshops
Workplace Training
(available based on student numbers and funding allocations in your area).

NSW government funded places are available for this course, Click here for more information on locations, eligibility and start dates.

We are currently delivering CHC22015 Certificate II in Community Services course in the following states:
NSW (workshop and online)
All other states (online - please enquire)

Career Opportunities

Occupational names may include:

  • Assistant community services workers
  • Housekeeping assistant
  • Care service employee
  • Contact officers
  • Customer service staff
  • Provision of emergency relief
  • Personal care assistant
  • Domestic assistant
  • Gardener/grounds person
  • Reception/front desk staff
  • Support worker

Payment Options

Payment Options have been designed to suit your budget. The payment options available are as follows:

  • Instalments - Equal payments divided over the agreed period of training
  • Payment plans – Made up of the first instalment plus admin fee and remainder divided into equal monthly payments.

Learner Support

National Training Solutions have an understanding of the different learning styles and learning needs of our enrolled learners. We offer individual and group learner support classes to ensure that each learner gains the required knowledge and develops the essential skills to be assessed as competent in each unit of competency the learner is enrolled in.

The trainer assigned to the individual or group is accessible in person, phone, email, and via our online discussion blog. In addition each learner has the opportunity to discuss any learning barriers or challenges that may hinder the successful completion of the course and receive quality support to meet these barriers and challenges.


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