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Certificate IV in Community Services


CHC42015 Certificate IV in Community Services is a nationally recognised course and National Training Solutions delivers this course to learners who are employed or who volunteer in the community services sector and also to learners who are looking to be employed or who want to volunteer in the community services sector.

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may work alone with limited responsibility and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

The course is also available as a two-year traineeship if eligible. Trainees receive workplace visits as arranged in consultation with the employer and trainee. If you are currently unemployed you are encouraged to undertake a period of volunteer work at a community services organisation of your choice to apply the knowledge and skills you have learnt and developed over the period of the course.


This cluster focuses on communication skills and covers communicating with culturally diverse co-workers and individuals and groups who you will be supporting. You will learn communication techniques to build and maintain relationships with individuals, groups and work colleagues based on respect and trust. You will learn how to be cultural sensitive and cultural aware and will also be trained in how to resolve cross cultural conflicts.  You will be trained in reflective and active listening, how to demonstrate empathy and the ability to ask appropriate questions to build rapport and identify client’s concerns and needs when supporting individuals in the community and youth work context. Practical application will be required in this cluster.


This cluster introduces you to the youth and community services sector and covers the legislative requirements including the regulatory requirements when working with children and young people. This cluster will develop your knowledge and skill to ensure you are supporting and delivering services within a legal and ethical framework and how to develop and maintain networks with other services.


This cluster covers working and supporting clients holistically including loss and grief issues and will also cover how to assess client needs while maintaining and acknowledging clients rights and needs, You will learn how to respond appropriately when supporting clients who have lived experience of loss and grief.


This cluster cover the elective units of the course. Depending on selection, the electives can cover domestic and family violence, supporting clients with mental health issues, providing pastoral care and chaplaincy services to clients, planning and conducting group activities and working with young people in the youth sector.


CHCADV001  Facilitate the interests and rights of clients

CHCCCS004  Assess co-existing needs

CHCCOM002  Use communication to build relationships

CHCDIV001  Work with diverse people

CHCLEG001  Work legally and ethically

CHCPRP001  Develop and maintain networks and collaborative partnerships

HLTWHS003  Maintain work health and safety

Suggested Electives

CHCMHS001  Work with people with mental health issues

CHCCCS016 Respond to client needs

CHCPAS001  Provide for the provision of pastoral and spiritual care

CHCPAS002  Provide pastoral and spiritual care

CHCPRP003 Reflect on and improve own professional practice

CHCCCS017 Provide loss and grief support

CHCAOD001  Work in the alcohol and other drugs context

CHCCCS003  Increase the safety of individuals at risk of suicide


Career Opportunities

Occupational names may include:

• Community Health Worker
• Family Support Worker
• Migrant Community Worker
• Tenants Advisory Worker
• Welfare Rights Worker

Study Options

Flexible commencement dates when enrolment process is completed.

Expected time frame for completion is 12 months and is also dependent on level of existing skills and experience.

Online and Distance
Workshop and Workplace Training
(available based on student numbers and funding allocations in your area).

NSW government funded places are available for this course, Click here for more information on locations, eligibility and start dates.

We are currently delivering CHC42015 Certificate IV in Community Services course in the following states:
NSW (workshop and online)
All other states (online - please enquire)

Learner Support

National Training Solutions have an understanding of the different learning styles and learning needs of our enrolled learners. We offer individual and group learner support classes to ensure that each learner gains the required knowledge and develops the essential skills to be assessed as competent in each unit of competency the learner is enrolled in.

The trainer assigned to the individual or group is accessible in person, phone, email, and via our online discussion blog. In addition each learner has the opportunity to discuss any learning barriers or challenges that may hinder the successful completion of the course and receive quality support to meet these barriers and challenges.

Payment Plan

National Training Solutions offer a payment plan program to assist you to commence your training journey.

Payment Plan options include: Payment by cluster or payment can be individually negotiated on a fortnightly or monthly basis that suit your payment needs.


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