Certificate IV in Community Services

The CHC42015 Certificate IV in Community Services course is a nationally recognised qualification which will prepare you for work in the Community Services sector. This can include roles such as case work and case management, person-centred support and advocacy for individuals and groups and communities who are impacted by domestic and family violence, homelessness, drug and alcohol and mental health concerns. Some students who have enrolled in this course have selected the pastoral care electives and are now employed as Wellbeing Support Workers in schools.

This Qualification consists of 7 core units and 8 elective units. On application, you will be asked to select 8 electives that would meet your vocational needs. We have listed all the units below to help you to make an informed choice if you decide to apply for this course.

NTS requires you to complete a Language, Literacy and Numeracy mini test prior to enrolment to demonstrate that you can apply yourself to this level of study.

CHCADV001  Facilitate the interests and rights of clients
CHCCCS004  Assess co-existing needs
CHCCOM002 Use communication to build relationships
CHCDIV001   Work with diverse people
CHCLEG001  Work legally and ethically
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTWHS003 Maintain work health and safety

To help with selection you can choose the Chaplaincy group * or Youth Work group ^ or select your own electives from this list.

BSBHRM405 Support the recruitment, selection and induction of staff
CHCAOD001 Work in an alcohol and other drugs context
CHCCCS003  Increase the safety of individuals at risk of suicide * ^
CHCCCS009  Facilitate responsible behaviour
CHCCCS014  Provide brief interventions ^
CHCCCS017  Provide loss and grief support*
CHCCCS019  Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCCOM001 Provide first point of contact
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCDEV001  Confirm client developmental status
CHCDFV001  Recognise and respond appropriately to domestic and family violence
CHCDIS001  Contribute to ongoing skills development using a strengths-based approach
CHCDIV002  Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCGRP002 Plan and conduct group activities ^
CHCMHS001 Work with people with mental health issues * ^
CHCPAS001   Plan for the provision of pastoral and spiritual care *

CHCPAS002  Provide pastoral and spiritual care * (REQUIRED 100 hours Chaplaincy/Pastoral Care Work.  Please complete the ‘Chaplain/Spiritual Care Worker details’ table)

CHCPRP003 Reflect on and improve own professional practice *
CHCPRT001 Identify and respond to children and young people at risk *
CHCYTH001 Engage respectfully with young people ^
CHCYTH002 Work effectively with young people in the youth work context ^
CHCYTH003 Support young people to create opportunities in their lives
HLTWHS006 Manage personal stressors in the work environment


CHCCCS016           Respond to client needs *
CHCCOM005         Communicate and work in health or community services
CHCVOL001           Be an effective volunteer  (REQUIRED 20 hours volunteer work)
CHCYTH004           Respond to critical situations ^
CHCYTH010           Provide services for young people appropriate to the needs and circumstances ^

If you select the following electives, you will be required to complete a number of hours practising in a workplace.

CHCPAS002 Provide pastoral and spiritual care – 100 hours of pastoral work
CHCVOL001 Be an effective volunteer – 20 hours of volunteering in a community service

This workplace experience will provide a setting for you to practice your developing skills and knowledge required in the course. It will be your responsibility to find a community service for this practical component however if you have challenges in locating a service, your trainer can offer some practical suggestions that will assist you in your search.

The CHC42015 Certificate IV in Community Services is studied over a 12-month period. Your individualised Training and Assessment Plan will include assessment submission deadlines to assist you to keep on track within the time frame allocated. Should you have challenges completing within the allocated time frames, extensions are available on request. You will find this information in the Student Handbook.

Your training and assessment resources are stored in our online platform called ‘Cloud Assess’ and can be accessed when you are connected to the internet. This flexibility helps to fit your study around your work and family commitments whilst remaining within your allocated time frame. You can also print the online resources if you prefer a hard copy learning guide.

You will have access to our online resource library which includes articles and video links to enhance your learning experience and assist you in your research on the topics you are studying.

We have specific training and assessment pathways for both learners who are employed or who volunteer in the community services sector through to learners who have no experience in working in the community. On application, you will be asked to nominate your preferred pathway to enable us to develop your Training and Assessment Plan with your work and lived experience in mind. You can also apply for Recognition of your Prior Learning (RPL) or request a Credit Transfer if you have completed a specific unit previously. This is explained in depth in the Student Handbook.

For each unit of competency, you will be asked to complete a range of assessment tasks that will demonstrate your knowledge and skills on the topic being assessed. These tasks may include questions, written reports, case study analysis, workplace examples and practical demonstrations of your skills. The practical demonstration of your skills will often involve you role playing a scenario that simulates a particular role in the workplace.

On submission of your assessment tasks, we aim to provide you with feedback within 5 working days. This time frame may be extended during school holiday periods.  If your work requires more input or extra content, you will be given extra time to submit.

On enrolment, you will be allocated a qualified trainer with current experience in the community services sector. Although this course is delivered online, we offer a range of opportunities for you to engage with your allocated trainer. You can ask questions and gain clarification around the content of the course or the assessment tasks. You can also request further training on challenging concepts and how they apply in real life situations. This support can be through a phone call, face to face (depending on your location) or via video link up.

In addition, each learner has the opportunity during the application process to identify any learning barriers or challenges hindering their successful completion of the course and discuss further support options with a member of the training staff.

You will need to have a device to access the internet and a camera for videoing your roleplay assessments. You will also need an email address where we can send you instructions and updates on your studies. Further information about this is in the Student Handbook.


Full Fee  $2760
Payment Options are available and can be selected on application.

NSW Government Subsidised Training  $0 – $2320
This training is subsidised by the NSW Government under Smart and Skilled, for people who live or work in NSW. Click Here for more information and to check your eligibility.

If you are applying to enrol in the CHC42015 Certificate IV in Community Services as an online student, we can accept your application any time throughout the school year. If you are enrolling into face to face training, the commencement dates will be provided to you on application.

Yes, you can call National Training Solutions on ​1300 161 844, Monday to Friday 9 am to 4 pm. Our staff will be on hand to take your call and may also refer you to an industry trainer who can answer questions on the course content.

How can I apply?

To apply for this course please click on the Enquire Today button and you will be emailed the Application Form, Student Handbook and the Course Guide. You may also apply over the phone by calling NTS on 1300 161 844.

Please read the course information in conjunction with the Application Form and Student Handbook.


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CHC42015 Certificate IV in Community Services is nationally recognised in Australia.