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Certificate IV in Community Services


CHC42015 Certificate IV in Community Services is a nationally recognised course and National Training Solutions delivers this course to learners who are employed or who volunteer in the community services sector and also to learners who are looking to be employed or who want to volunteer in the community services sector.

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may work alone with limited responsibility and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

The course is also available as a two-year traineeship if eligible. Trainees receive workplace visits as arranged in consultation with the employer and trainee. If you are currently unemployed you are encouraged to undertake a period of volunteer work at a community services organisation of your choice to apply the knowledge and skills you have learnt and developed over the period of the course.

Core Units
CHCADV001 Facilitate the interests and rights of clients

CHCCCS004 Assess co-existing needs
CHCCOM002 Use communication to build relationships
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTWHS003 Maintain work health and safety

Elective Units (choose from ONE stream)

Chaplaincy Stream Electives
CHCAOD001 Work in an alcohol and other drugs context

CHCCCS003 Increase the safety of individuals at risk of suicide
CHCCCS016 Respond to client needs
CHCCCS017 Provide loss and grief support
CHCMHS001 Work with people with mental health issues
CHCPAS001 Plan for the provision of pastoral and spiritual care
CHCPAS002 Provide pastoral and spiritual care (requires 100 hours chaplaincy/pastoral care work)
CHCPRP003 Reflect on and improve own professional practice

Youth Stream Electives
CHCCCS003 Increase the safety of individuals at risk of suicide

CHCCCS014 Provide brief interventions
CHCGRP002 Plan and conduct group activities
CHCMHS001 Work with people with mental health issues
CHCYTH001 Engage respectfully with young people
CHCYTH002 Work effectively with young people in the youth work context
CHCYTH004 Respond to critical situations
CHCYTH010 Provide services for young people appropriate to the needs and circumstances

Case Management Stream Electives
CHCCSM005 Develop, facilitate and review all aspects of case management

CHCAOD001 Work in an alcohol and other drugs context
CHCCCS003 Increase the safety of individuals at risk of suicide
CHCCCS019 Recognise and respond to crisis situations
CHCDEV001 Confirm client developmental status
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCMHS001 Work with people with mental health issues
CHCPRT001 Identify and respond to children and young people at risk


Study Options

Flexible commencement dates when enrolment process is completed.

Expected time frame for completion is 12 months and is also dependent on level of existing skills and experience.

Online using Cloud Assess platform
Albury/Wodonga Day or Evening Workshops
Sydney Workshops
Workplace Training
(available based on student numbers and funding allocations in your area).

NSW government funded places are available for this course, Click here for more information on locations, eligibility and start dates.

We are currently delivering CHC42015 Certificate IV in Community Services course in the following states:
NSW (workshop and online)
All other states (online - please enquire)

Career Opportunities

Occupational names may include:

• Community Health Worker
• Family Support Worker
• Migrant Community Worker
• Tenants Advisory Worker
• Welfare Rights Worker

Payment Options

Payment Options have been designed to suit your budget. The payment options available are as follows:

  • Instalments - Equal payments divided over the agreed period of training
  • Payment plans – Made up of the first instalment plus admin fee and remainder divided into equal monthly payments.

Learner Support

National Training Solutions have an understanding of the different learning styles and learning needs of our enrolled learners. We offer individual and group learner support classes to ensure that each learner gains the required knowledge and develops the essential skills to be assessed as competent in each unit of competency the learner is enrolled in.

The trainer assigned to the individual or group is accessible in person, phone, email, and via our online discussion blog. In addition each learner has the opportunity to discuss any learning barriers or challenges that may hinder the successful completion of the course and receive quality support to meet these barriers and challenges.


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